PRIVACY POLICY

Effective Date: February 1, 2025

At Four Hundred, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We collect personal information from you when you use our services, create an account, or engage with our concierge offerings. The types of information we may collect include:

  1. Personal Identifiers: Name, email address, phone number, and billing details.

  2. Service Preferences: Information about your travel, lifestyle, and concierge preferences.

  3. Payment Information: Credit card details or other payment information used to process transactions.

  4. Usage Data: Data about how you interact with our website or services, such as your browsing activity, device information, and location data.

  5. Communication Data: Records of your interactions with our team, including email correspondence, feedback, and requests.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  1. Providing Services: To deliver personalized concierge, lifestyle, and travel services tailored to your needs.

  2. Communication: To communicate with you about your requests, service updates, promotions, and other information relevant to your experience.

  3. Transaction Processing: To process payments and fulfill service requests.

  4. Improving Services: To analyze data to enhance our offerings, improve customer experiences, and optimize our operations.

  5. Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. HOW WE PROTECT YOUR INFORMATION

We take the security of your personal information seriously and implement reasonable security measures to protect it. These measures include encryption, access controls, and secure storage systems. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

4. SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  1. Service Providers: With trusted third-party service providers who assist us in delivering our services, such as payment processors, travel partners, or customer support platforms.

  2. Legal Obligations: If required by law or in response to legal processes, such as subpoenas, court orders, or government requests.

  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction.

5. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. YOUR RIGHTS AND CHOICES

You have certain rights regarding the personal information we hold about you:

  1. Access: You can request access to the personal information we hold about you.

  2. Correction: You can update or correct any inaccuracies in your personal information.

  3. Deletion: You can request the deletion of your personal information, subject to legal and operational requirements.

  4. Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in emails or contacting us directly.

To exercise any of these rights, please contact us at info@fourhundred.com.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies collect information such as your IP address, browser type, and pages visited to help us improve our services and tailor our content to your preferences. You can control the use of cookies through your browser settings.

8. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

info@fourhundred.com