Air Agent
Hybrid (New York, NY) or Remote • Full-time
COMPANY OVERVIEW
Four Hundred is an intimate, membership-based community consisting of innovators, visionaries, and pioneers of the industry. We focus on enhancing our members’ lives through a holistic and high-touch approach to service. We work tirelessly to develop an understanding of our members’ lifestyle preferences and needs, and strategically collaborate to help them fulfill their short and long-term goals. We work tirelessly each day to spread our global footprint across the world of hospitality to bring fresh ideas and perspectives to our members that inspire, challenge, and expand the realm of possibilities.
ABOUT THE POSITION
We are looking for highly motivated candidates with five or more years of experience in the travel industry to apply to join our Travel department as an Air Agent. The candidate must be able to provide premium service to our member community of high-net-worth families and individuals. The Air Agent will handle airline ticketing and consulting, and will report to the Director of Travel.
RESPONSIBILITIES
Provide appropriate and detailed information regarding flights, fares, destinations, and special offers and products
Work closely with the Travel department on member itineraries
Effectively communicate with members and/or assistants in a professional manner
Assist with logistical aspects when needed
Assist with greeter confirmations when needed
Stay current on new airline trends and news
Reconfirm all aspects of flights, no matter how big or small
Attend conferences (as scheduled by the Director of Travel)
Maintain current records of bookings, payments, transactions, phone calls, emails, CRM activity, and meetings
QUALIFICATIONS
At least five years of experience working for a retail travel agency air department or commercial airline ticketing department
Five years or more working with the Sabre reservation system
Ability to source availability on all IATA-approved airlines
A deep understanding of airport and city codes and the geography associated with their locations
This applies to both commercial airports and FBO locations servicing private planes.
An understanding of airplane types, airline alliance programs, seat maps, and seat types is a must
A deep knowledge of fare construction and pricing is imperative, including international tariffs, fare breaking, HIPs, etc.
A solid understanding of ticket issuance, cancellations, refunding, and changing tickets is very important
Phase 4 and Phase 3.5 issuance is important
Ability to consult with members (whether over email or phone) and book airline tickets based on their individual needs
Ability to quality control all air bookings and support a busy Travel department
Proficiency with electronic resources, such as Outlook, Salesforce, Excel, PowerPoint, and Word, is required
Strong communication, organizational, decision-making, and interpersonal skills are a bonus
Ability to multi-task and work well under pressure
Work well in a team setting and be able to assist with other items if necessary
SALARY RANGE + BENEFITS
Salary Range: $75,000 - $85,000
After 90 days of employment, employees are eligible for:
Company-paid medical and dental benefits
Company-matched 401(k), up to 6% of salary matched by Four Hundred
Paid time off (per year):
12 vacation days
9 bank holidays
6 sick days
$75 per month stipend towards phone bill coverage
After first year of employment, employees are eligible for:
Annual incentive bonus, 3% of annual base salary
EQUAL EMPLOYMENT POLICY
At Four Hundred, we are dedicated to creating a workplace where everyone is treated with fairness and respect.
We hire, train, promote, and make all employment decisions without regard to race, color, religion, sex, age, disability, marital status, national origin, or any other protected characteristic under applicable laws.
We are committed to fostering diversity and inclusion in all aspects of our organization. Discrimination or harassment of any kind will not be tolerated. Our goal is to provide a supportive environment where all employees can thrive and contribute to our success.
This policy applies to all employees, applicants for employment, and contractors.