Senior Travel Consultant
Hybrid (New York, NY) Or remote • Full-time
COMPANY OVERVIEW
Four Hundred is an intimate, membership-based community consisting of innovators, visionaries, and pioneers of the industry. We focus on enhancing our members’ lives through a holistic and high-touch approach to service. We work tirelessly to develop an understanding of our members’ lifestyle preferences and needs, and strategically collaborate to help them fulfill their short and long-term goals. We work tirelessly each day to spread our global footprint across the world of hospitality to bring fresh ideas and perspectives to our members that inspire, challenge, and expand the realm of possibilities.
ABOUT THE POSITION
We are looking for highly motivated candidates with five or more years of experience in the travel industry to apply to join our Travel department as a Senior Travel Consultant. The candidate must be able to provide premium service to our member community of high-net-worth families and individuals. The Senior Travel Consultant will handle highly complex itinerary consulting and execution, and should be able to easily consult with members. This employee will report to the Director of Travel.
RESPONSIBILITIES
Consult (whether over email or phone) on all member travel requests, including advising members regarding destinations, cultures, customs, weather, and activities
Book and coordinate transportation (air, train, car, boat, etc.), accommodations, insurance, tours, and activities
Create trip itineraries through AXUS Travel App
Coordinate with the Hospitality department to make sure lifestyle suggestions are offered and that reservations are confirmed in the itinerary
Stay current on new travel industry trends
Network within the travel industry
Reconfirm all aspects of trip itineraries, no matter how big or small
Attend conferences (as scheduled by the Director of Travel)
Create destination guides
Confirm logistical requests separate from trip itineraries
Maintain current records of bookings, payments, transactions, phone calls, emails, CRM activity, and meetings
QUALIFICATIONS
At least five years of experience operating as a Senior Travel Advisor
Strong consulting and interpersonal skills
Excellent verbal and written communication skills
Detail-oriented and highly organized, especially with prioritizing tasks and time management
Proven track record of success
An understanding of the luxury, leisure travel market
Ability to book air/hotel/cars/etc. in the Sabre reservation system
An understanding of financial processes within the travel industry – generating invoices, processing refunds, prepaying hotels and tours, etc.
Ability to handle travel issues, conflicts, complaints, cancellations, rescheduling, etc.
Working knowledge of world geography
SALARY RANGE + BENEFITS
Salary Range: $75,000 - $85,000
After 90 days of employment, employees are eligible for:
Company-paid medical and dental benefits
Company-matched 401(k), up to 6% of salary matched by Four Hundred
Paid time off (per year):
12 vacation days
9 bank holidays
6 sick days
$75 per month stipend towards phone bill coverage
After first year of employment, employees are eligible for:
Annual incentive bonus, 3% of annual base salary
EQUAL EMPLOYMENT POLICY
At Four Hundred, we are dedicated to creating a workplace where everyone is treated with fairness and respect.
We hire, train, promote, and make all employment decisions without regard to race, color, religion, sex, age, disability, marital status, national origin, or any other protected characteristic under applicable laws.
We are committed to fostering diversity and inclusion in all aspects of our organization. Discrimination or harassment of any kind will not be tolerated. Our goal is to provide a supportive environment where all employees can thrive and contribute to our success.
This policy applies to all employees, applicants for employment, and contractors.