Lifestyle Consultant
Hybrid (New York, NY) or remote • Full-time
COMPANY OVERVIEW
Four Hundred is an intimate, membership-based community consisting of innovators, visionaries, and pioneers of the industry. We focus on enhancing our members’ lives through a holistic and high-touch approach to service. We work tirelessly to develop an understanding of our members’ lifestyle preferences and needs, and strategically collaborate to help them fulfill their short and long-term goals. We work tirelessly each day to spread our global footprint across the world of hospitality to bring fresh ideas and perspectives to our members that inspire, challenge, and expand the realm of possibilities.
ABOUT THE POSITION
We are looking for highly motivated candidates to apply to join our Hospitality department as a Lifestyle Consultant. The candidate must be able to provide premium service to our member community of high-net-worth families and individuals by servicing requests for a range of needs, including consulting on and booking dining reservations, events, tickets, beauty and wellness, luxury goods and services, personal staffing, florals, gifts, etc. This employee will report to the Director of Hospitality.
RESPONSIBILITIES
Support with fulfilling member requests in a timely, efficient, and organized manner
Communicate with members, vendors, and team members to confirm reservations at the best restaurants in all major cities
Maintain company CRM by continuously updating member profiles, vendor profiles, contacts, etc.
Participate in weekly team meetings both on a department and company-wide level
Exhaust all options when working on a request
Proactively anticipate member needs, personalize communication, and present options/proposals effectively based on the member’s expressed needs
Assist with the creation of in-depth itineraries
Continuously educate yourself and your team members on new restaurants and events globally
Develop new relationships with vendors globally
Research unfamiliar destinations and curate best options for members requesting suggestions
Participate in internal committees focused on the company’s monthly newsletter, brand destination guides, philanthropy, etc.
QUALIFICATIONS
Excellent communication, organizational, decision-making, and interpersonal skills
Experience working with high-net-worth individuals, their staff, and service providers
Strong research skills
A thorough approach to task completion
Keen attention to detail with the ability to conceptualize, communicate effectively, and develop solutions
A professional demeanor with the ability to use independent judgment to handle any customer service matters in a satisfactory manner
A strong problem-solving approach to tasks
Possess strong, clear, and effective writing skills
Have experience in a collaborative and transparent environment
Ability to work in a high-pressure and quick-pace environment with tight deadlines
Comfort with flexible working hours - available to work on evenings and weekends
Strong existing relationships with restaurant contacts
Knowledge of, and passion for:
Global restaurant and nightlife scene
Luxury goods and services
Global events and cultural happenings
Efficient, ambitious, and determined individual
Desire to orient career in the luxury travel and lifestyle management space
SALARY RANGE + BENEFITS
Salary Range: $65,000 - $75,000
After 90 days of employment, employees are eligible for:
Company-paid medical and dental benefits
Company-matched 401(k), up to 6% of salary matched by Four Hundred
Paid time off (per year):
12 vacation days
9 bank holidays
6 sick days
$75 per month stipend towards phone bill coverage
After first year of employment, employees are eligible for:
Annual incentive bonus, 3% of annual base salary
EQUAL EMPLOYMENT POLICY
At Four Hundred, we are dedicated to creating a workplace where everyone is treated with fairness and respect.
We hire, train, promote, and make all employment decisions without regard to race, color, religion, sex, age, disability, marital status, national origin, or any other protected characteristic under applicable laws.
We are committed to fostering diversity and inclusion in all aspects of our organization. Discrimination or harassment of any kind will not be tolerated. Our goal is to provide a supportive environment where all employees can thrive and contribute to our success.
This policy applies to all employees, applicants for employment, and contractors.